Resources

Financial Resources

Click on any topic below for financial information and calculators to assist you in your financial decisions. Disclaimer Notice: When you click on any of the topics below, you will be leaving the CECU website and going to a website operated by CUNA. CECU is not responsible for the content of the CUNA websites.

Credit Score Info

Credit Score Improvement can save you money. Your credit score now affects many parts of your life, from your loan rate to your insurance premium. Your credit score is made up of several factors that affect the score and the score effects the interest rates you pay. We can explain your score and what changes you can make to improve the score and lower your rates. Lower rates means more savings. Contact one of our offices about going over your credit report and improving your score.

Alerts From CECU by Visa

Help reduce fraud and monitor your spending anytime, anywhere with Alerts from CECU powered by Visa.

With near real-time Alerts from CECU powered by Visa, you can receive updates on your  card activity. And this unique service is available free for CECU Credit and Debit cardholders.

After your CECU Credit or Debit  card has been used, you’ll receive an alert through email. If there is fraudulent activity, you can find out within minutes and act quickly to resolve the situation.

How you use the service is up to you. You can choose to receive alerts when your card is used for purchases over a specified amount, online transactions, purchases outside the United States, and more. You can even customize the purchase amount threshold or example, setting it to only receive alerts for purchases above $50.

Each email alert contains important information, including the purchase amount, merchant name and location (if available), and the last [four] digits of the Visa card used to keep you best informed.

All this for free for CECU Credit and Debit cardholders. Sign up for email Alerts from CECU at Visa.com/purchasealerts today!

Disclosure: Actual time to receive Alerts powered by Visa dependent on wireless service and coverage within area. Alerts service may not be available in all areas. Gasoline alerts may not include purchase amount. Account activity qualifying for Alert service may vary by issuer. Additional restrictions apply.

Privacy Statement

Privacy on our Web Site

CECU uses an integrated security system to protect our member’s account data from exposure to unauthorized persons. This system is a three-tiered security policy that governs all aspects of our online service. Each tier governs a unique aspect of our member’s online session and transactions with the Credit Union. These policies form a rigid security implementation that enables members to conduct business with the Credit Union via the Internet with an extremely high degree of security.

At no time does anyone from the outside world have access to the Credit Union’s database via the Internet. Any and all requests for data must pass through two distinct validation and control centers. Each request and answer is reviewed at each stop through the firewall. Additionally, any suspicious activity is terminated and causes an alarm.

For site security purposes and to insure this service remains available to all users, CECU employs software programs to monitor network traffic and to identify unauthorized attempts to upload or change information, or otherwise cause damage.

For site management, information is collected for statistical purposes through our web host. We collect the domain from which our member accesses the Internet and the site of origin. We use this information for internal analysis only, which helps us improve the content of our website.

Information sent by email is used only by our staff to handle our member’s request and to assure that we have adequately addressed the member’s inquiry and to handle their follow-up questions. We do not create individual profiles from the information the member provides.

Our Web Site contains links to other sites. CECU is not responsible for the privacy practices or the content of such Web Sites.

Availability of Policy

CECU is proud of its commitment to member confidentiality, and will make this policy available upon request. We distribute the policy to each new account. CECU will also post the policy on the credit union’s Internet web site.

Disclaimer
This policy does not address every possible contingency and circumstances, it is intended to provide guidance to CECU management and members and is not intended to create enforceable legal rights in any individual. CECU does not bare any responsibility for any actions or policies of third parties affiliates or non-affiliates. CECU’s CEO, and Board of Directors may authorize exceptions to this policy. CECU reserves the right to change this policy at any time, with or without notice.

Protect Your ID

CECU wants our members to keep their personal information secure.CECU does not solicit personal, private, credit or debit card information via online, text message or via e-mail for any reason, including surveys, online banking or card activation. Nor does any organization affiliated with CECU, including CUNA, CUNA Mutual, ACH, NACHA, NCUA, or Visa. CECU will not call you and ask for your personal information that we already have on file. DO NOT respond to any e-mail or webpage that appears to be from CECU or any of these organizations because they will direct you to bogus websites to try to obtain your account and personal information. Do not respond to phone calls claiming your account or card is blocked or needs to be re-activated. This is an attempt to obtain your personal information. The only ways to activate your Visa credit card is to call 800-527-7728 from your home phone or contact our Accounting Dept. The only ways to activate your Visa debit card is to call 888-985-2273 from your home phone or contact our Accounting Dept. Below is more information to help you keep your info secure.

Phishing

Phishing attacks use ‘spoofed’ e-mails and fraudulent websites and bogus phone calls with odd phone numbers(555) designed to fool recipients into divulging personal financial data such as credit card numbers, account usernames and passwords, social security numbers, etc. By hijacking the trusted brands of well-known banks, online retailers and credit card companies, phishers are able to convince up to 5% of recipients to respond to them.

What should you do?
1. Do not open e-mail if you do not know who sent it to you.
2. Never disclose any personal information to anyone by phone, e-mail, or website unless you are the person that initiates the action. If you are contacted (by phone, e-mail, or directed to a website) and asked to disclose your personal information, it is a scam.
3. Only divulge your information on secure sites. A secured website has a small yellow lock at the bottom of the screen. When you point your cursor on the lock it will say “SSL secured” and the level of encryption.
4. You can report phishing attempts directly to the U. S. Government by sending email to phishing-report@us-cert.gov.

FTC launches website to fight cyber crime – In an attempt to address the rising cyber crime threat, the FTC (Federal Trade Commission ) unveiled an online tool designed to help consumers avoid becoming victims of Internet scams. On Guard On Line

Check Fraud

A check is only is as good as the person who presents it to you. If you receive a check in the mail telling you won a prize but to get the remainder of the prize you need to send or wire money, THIS IS A SCAM! If you receive a check for any reason and you are told to wire back a portion of the check, THIS IS A SCAM! CECU spends a great deal of our time protecting our members from themselves. CECU puts holds on checks to protect members from possible losses. However, the ultimate responsibility falls on the member. When you present a check and that check comes back, it is your responsibility to cover the check. You will be trying to recover a loss from someone in a distant country. Remember, if it sounds too good to be true, then it is to good to be true.

Identity Theft

Introduction
You have probably heard about it in the news. It may even have happened to someone you know. The FBI calls identity theft one of the fastest growing crimes in the United States and estimates that 500,000 to 700,000 Americans become identity theft victims each year. Identity theft is a federal crime. It occurs when one person’s identification (which can include name, social security number, or any account number) is used or transferred by another person for unlawful activities.

How Identity Theft Can Affect You

This information will help you understand what identity theft is, how it happens, how to protect yourself, and what steps to take if your identity is stolen.

The consequences of identity theft can be staggering. Victims spend extensive time closing bad accounts, opening new ones, and fixing credit records. There can be high out-of-pocket expenses related to clearing your name. You could be denied loans and jobs – and, though unlikely, you could even be mistakenly arrested as a result of crimes committed in your name.

What Identity Thieves Do with Your Information

Identity thieves frequently open new accounts in your name. They often apply for new credit cards using your information, make charges, and leave the bills unpaid. It is also common for them to set up telephone or utility service in your name and not pay for it. Some victims have found that identity thieves applied for loans, apartments, and mortgages. Thieves have also been known to print counterfeit checks in a victim’s name.

Thieves also often access your existing accounts. They may take money from your bank accounts, make charges on your credit cards, and use your checks and credit to make down payments for cars, furniture, and other expensive items. They may even file for government benefits including unemployment insurance and tax refunds. Unfortunately, thieves often use a stolen identity again and again. It is very common for victims to learn that thieves have opened and accessed numerous accounts, often over a long span of time.

How Identity Theft Happens

Four out of five victims have no idea how an identity thief obtained their personal information. Among those who think they know what happened, many believe the identity theft occurred when their purse or wallet was stolen or lost. Thieves also steal identities from the trash – this is called “dumpster diving” – and it can occur at home, at work, or at a business. Mail can be stolen from your home mailbox, from a drop-box, at businesses, and even directly from postal workers. Home computers can be infected with viruses that transmit your data to thieves.

Group identity theft has become a major problem for consumers. A thief gains access to a place that keeps records for many people. Targets have included stores, fitness centers, car dealers, schools, hospitals, and even credit bureaus. Thieves may either use the stolen identities themselves or sell them to other criminals.

“Pretexting” is a method of identity theft that is on the rise. The identity thief poses as a legitimate representative of a survey firm, bank, Internet service provider, employer, landlord, or even a government agency. The thief contacts you through the mail, telephone, or e-mail, and attempts to get you to reveal your information, usually by asking you to “verify” some data.

Victims of identity theft often find that someone they know has committed the crime. Roommates, hired help, and landlords all have access to your home, and it is possible for them to access private information. Identity theft within families is also fairly common. This causes particular difficulties, because victims may be reluctant to notify the authorities or press charges. People are especially vulnerable when ending relationships with roommates and spouses.

Identity theft often goes undetected. Within a month of being committed, half of the crimes still remain unnoticed. One in ten stays hidden for two or more years. Identity thieves may change “your” address on an account so that you won’t ever receive the bills with the fraudulent charges on them. They will often pay the minimum balances on accounts they have opened, so as to avoid calling attention to the account and having it cut off. They may even use the identities of children or persons who are deceased, so that the crime is less likely to be noticed.

Steps to Prevent Fraud

Think about taking care of your identity on a regular basis just like you take care of your health. Some activities you do every day, like brushing your teeth and taking vitamins. Other actions should be taken once or twice a year, like getting dental check-ups and an annual physical.

Change Your Daily Routine

At Home

In the home, keep personal information safe, especially if you have roommates or are having any work done in your home. Don’t keep Personal Identification Numbers (PINs) near your checkbook, ATM card, or debit card.

Anything with an account number on it can be used in identity theft. Shred any papers with confidential information before you throw them out – even the junk mail. Anything with an account number can be used in identity theft. This includes prescreened credit card offers, receipts, canceled checks, bank statements, expired charge cards, doctors’ bills, and insurance documents.

Since many identity thefts are traced to having a purse or wallet stolen, carry as few cards with identification and personal information as possible. Don’t take your social security number, and bring as few credit cards as you can. Think about putting different cards in different parts of your purse or knapsack.

You should be wary of any mail, telephone, or Internet request for information – it could be “pretexting.” Unless you initiated the contact with a business, don’t give out any confidential information – such as your credit card number, social security number, PIN, birth date, or even your mother’s maiden name. Also be careful of unexpected e-mails that look as if they are from a legitimate company asking you to enter some information at a linked web site; sometimes phony web sites can look real. Make sure your family members also know not to give out any information to others.

Check your banking and credit statements soon after you receive them and make sure there is no unexplained activity. Keep track of when in the month each of your bills usually arrives. If a bill does not arrive on time, call the company to make sure no changes have been made to your account. Often, identity thieves will change the address of a bill so that it will take you longer to figure out the scam. If you’re careful, you may notice the theft earlier.

Out of the Home – Shopping and Services

When you sign a credit card slip, avoid putting your address, telephone number, or driver’s license number on it. Also, be sure to take your receipts with you to shred at home because “dumpster diving” is very common at large retail areas, such as malls. This will help to minimize how much personal information about you is floating around out there.

Be particularly wary of giving out your social security number. Few institutions – businesses granting you credit, employers filling out tax forms for you, or government agencies – have any reasonable cause to know your social security number. However, a business may refuse to serve you if you do not give them the information they request. It is up to you if you still want to do business with the establishment.

Get Your Check-ups
Many people don’t realize they are victims of identity theft until long after the initial crime occurred. Identity thieves often try to hide the crimes for as long as possible so that they can access more money. To stop the crimes as soon as possible, make sure you carefully check your credit reports regularly. Your credit reports are important tools for limiting the amount of damage a thief can cause.
Contact each of the three major credit reporting agencies to order a copy of your credit report at least once each year. Your credit report will generally contain information on where you work and live, the credit accounts that have been opened in your name, if you own a home, if there are any liens against your home, how you pay your bills, and whether you’ve been sued, arrested, or have filed for bankruptcy.

How to Read Your Credit Report
Check to make sure you are aware of all accounts listed, and balances are what you expect them to be.
Look for anything suspicious in the section that lists who has received a copy of your credit history.
Some identity thieves “pretext” Your Credit Report. Make sure no inquiries have been made about loans or leases you didn’t apply for.
Check for addresses where you have never lived.
Check for typos in your social security number.
If there is any incorrect information in the records, contact the credit bureau, creditor, employer, or government agency immediately. Follow up with a letter describing what actions were taken. Your protections are usually stronger if you report the problem quickly and in writing. Consider canceling credit cards you haven’t used in a long time. You can also consider adding a “fraud alert” to make it harder for thieves to open new accounts without your knowledge. With a fraud alert, the credit agency has to call you to confirm any request it receives to open a new account in your name. If you decide you want this service, just contact the credit reporting agencies.

At Work
The newest trend in identity theft is to hit groups of people, and workplaces can be vulnerable. Find out if your company has a policy about protecting its employees from identity theft. Make sure your employer stores your personal information in a safe place. Also, find out which other employees have access to your personal information.

Companies and Agencies with Which You Do Business Identity theft can occur through records maintained by your bank, credit card companies, the Department of Motor Vehicles, utilities, insurance companies, and phone companies. Try to have as little information as possible printed on any cards these groups may issue. If you want, ask these companies about their policies with regard to sharing your information. You can stop many components of information sharing.

When choosing a PIN, use one that is hard to guess. Avoid the last 4 digits of your social security number, your mother’s maiden name, birth dates, names of pets, or even the name of your hometown baseball team. Try to mix numbers, letters and symbols.

Make it harder for thieves to use your accounts. Put passwords on credit card, bank, and phone accounts. Get credit cards with your picture on them. Call the companies that issue the accounts and find out what security options they offer.

Don’t print your social security number or phone number on your checks. Don’t have your checks delivered to your home – go and pick them up yourself at your bank.

Try not to use your social security number for an identifier:

Check your drivers license to make sure you aren’t using your social security number as identification – few states require this any more.

If a school, employer, health insurer, or other institution needs to give you an identification number, often they simply use your social security number. Find out if they can use another number instead.

The only places you must use your social security number are on government and financial forms, such as tax forms and most credit applications.

Your Mail Reduce the circulation of your information through the mail. Stop receiving prescreened credit offers by calling 1-888-5OPTOUT. You can also reduce direct mail marketing and telemarketing by contacting the Direct Marketing Association. Notify each of the three major credit bureaus that you do not want personal information about you shared for promotional purposes. (This will also reduce unsolicited mail.) Consider putting a lock on your mailbox.

Identity Theft Insurance Home insurance policies can include “identity theft insurance” as an option. But know that if you are a victim, insured or not, you should be able to get out of paying all fraudulent bills.

What to Do If You’re a Victim of Identity Theft

There are several steps you can and should take to protect yourself if you are a victim of identity theft.

Make Sure to Document Your Actions
Begin documenting the time and money you spend on straightening out identity theft. In some states, any person found guilty of financial identity theft will be ordered to pay restitution to the victim for any financial loss, including lost wages.

Keep copies of correspondence and documents related to the theft.

Write records of all telephone calls, including the date and time of your call and the name and title of the person who assisted you.

Write letters to confirm all phone conversations. Include the date, the name of the person you spoke with, and what actions were taken.

To be extra careful, send documents and letters Return Receipt Requested and keep the postal receipt with your copy. Consider using the ID Theft Affidavit to avoid having to complete different forms. This form can assist you in disputing inaccurate information that appears on your credit report as a result of fraud. It’s available on www.consumer.gov/idtheft. Keep copies of all affidavits that you send.

Contact the Police
Immediately call the police to file a report with your local law enforcement. If your identity was stolen when you were away from home, you may need to contact the police in that jurisdiction, too. Opening a police case accomplishes two things: First, the police can start investigating the crime. Second, you will need information from the police report to help you straighten out your credit and accounts after the crime. When you talk to the police, make sure you get the police report number and information on how to reach the investigator. Give this information to all the companies you contact in getting your credit cleared up after the crime.

Stop the Damage
After you call the police, contact the credit bureaus. Next, contact any credit card companies and banks where your accounts may be at risk.

Credit Bureaus Contact the fraud departments at each of the three credit bureaus.

Equifax: (800) 525-6285
Experian: (888) EXPERIAN (397-3742)
TransUnion: (800) 680-7289

Get all three agencies to flag the accounts with a “fraud alert.” Find out from each credit reporting agency how long the fraud alert will remain on your report, and how to extend that time, if needed. Ask that all creditors contact you at a phone number you provide to verify all future applications.

Add a “victim’s statement” to the report; include your name, state the problem, and provide a telephone number where you can be reached.

Have each credit bureau send you a copy of your report. These reports will guide you in tracing where and when any fraud occurred to your accounts.

In a few months, order new copies of your reports to verify your corrections and changes, and to make sure no new fraudulent activity has occurred. Unfortunately, identity thieves often strike the same accounts again and again. Because of this, it is very important to continue to monitor your credit reports very closely for a while after the initial crime. Even with a “fraud alert,” thieves may still find ways to open new accounts. Ask the credit bureaus if they will supply you with free reports every few months.

Credit Card Companies
If a thief has gained access to a credit card, contact the security department of that credit card company.

Close any affected accounts so that they’re registered as “closed at customer request.”
Get new account numbers, and protect the accounts with passwords.
Follow up with a letter documenting the date, the name of the person who helped you, and what actions were taken. Just because one card has been compromised, you may not want to close all of your credit accounts, and you may want to hold on to some cards. You may want to get counseling about this decision from a victim assistance group. (Some useful nonprofit groups are listed below.)

Banks
Inform your bank if your wallet or purse was stolen or lost. Tell them what bank account information, including account numbers, ATM cards, or checks it contained.
Cancel checking and savings accounts and open new ones.

Stop payments on outstanding checks.

Get a new ATM card, account number, and PIN or password.
Contact the Government Authorities It is also good to contact other authorities that specialize in identity theft. The Federal Trade Commission (FTC) runs the ID Theft Hotline and the ID Theft Data Clearinghouse.

FTC Identity Theft Hot Line: (877) IDTHEFT (438-4338)

If your social security number has been compromised, report it immediately to the Social Security Administration.

Social Security Fraud Hot Line: (800) 269-0271

If mail service was used in the fraud, contact the U.S. Postal Inspection Service. This agency is helpful if any fraudulent utility bills or apartment leases show up on your credit report.

U.S. Postal Inspectors: (800) 372-8347

Other Tips to fight ID Theft
1. The next time you order checks have only your initials (instead of first name) and last name put on them. If someone takes your checkbook, they will not know if you sign your checks with just your initials or your first name, but your bank will know how you sign your checks.
2. Do not sign the back of your credit cards. Instead, put “PHOTO ID REQUIRED”.
3. When you are writing checks to pay on your credit card accounts, DO NOT put the complete account number on the “For” line. Instead, just put the last four numbers. The credit card company knows the rest of the number, and anyone who might be handling your check as it passes through all the check processing channels won’t have access to it.
4. Put your work phone # on your checks instead of your home phone. If you have a PO Box use that instead of your home address. If you do not have a PO Box, use your work address. Never have your SS# printed on your checks. You can add it if it is necessary. But if you have it printed, anyone can get it.
5. Place the contents of your wallet on a photocopy machine. Do both sides of each license, credit card, etc. You will know what you had in your wallet and all of the account numbers and phone numbers to call and cancel. Keep the photocopy in a safe place.

Identity Theft Resources

Credit Agencies:

Equifax
P.O. Box 740241
Atlanta, GA 30374
www.equifax.com
Report Fraud: (800) 525-6285
Order a Credit Report: (800) 685-1111

Experian
P.O. Box 2002
Allen, TX 75013
www.experian.com
Report Fraud: (888) EXPERIAN (397-3742)
Order a Credit Report: (888) EXPERIAN (397-3742)

TransUnion
P.O. Box 1000
Chester, PA 19022
www.transunion.com
Report Fraud: (800) 680-7289
Order a Credit Report: (800) 916-8800

Federal Government Resources:

Federal Trade Commission
Identity Theft Clearinghouse
600 Pennsylvania Avenue, NW
Washington, DC 20580
www.consumer.gov/idtheft
Report Fraud: (877) IDTHEFT (438-4338)

Social Security Administration
P.O. Box 17768
Baltimore, MD 21235
www.ssa.gov
Social Security Fraud Hot Line: (800) 269-0271

U.S. Postal Inspection Service
475 L’Enfant Plaza SW
Washington, DC 20260
www.usps.gov/postalinspectors
Social Security Fraud Hot Line: (800) 372-8347

Nonprofit Resources:

Identity Theft Resource Center
P.O. Box 26833
San Diego, CA 92196
(858) 693-7935
www.idtheftcenter.org

Privacy Rights Clearinghouse
3100 – 5th Ave., Suite B
San Diego, CA 92103
(619) 298-3396
www.privacyrights.org

Victims Assistance of America, Inc
P.O. Box 33752
Washington, DC 20033
(502) 292-2456
www.victimsassistanceofamerica.org

Direct Marketers:

Direct Marketing Association
Mail Preference Service
P.O. Box 643
Carmel, NY 10512
www.the-dma.org/consumers/offmailinglist.html

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